Pawsitive Practice: 5 Veterinary Practice Management Tips for Success
We know you care deeply about the pets and pet parents that you serve. To help you provide the best possible care, boost efficiency and increase revenue, here are five veterinary practice management tips for success.
1. Hire the Right Team
A key component of your veterinary practice’s success is having the right team to support you. From your receptionist to your technicians, every person who works in your practice plays an important role in the level of care and service you provide. Hiring people that fit into the dynamics of your team, the standard of care you provide and the company culture you want to create will help set your practice up for success.
This can mean taking more time to hire the right people, having a detailed interview process and being intentional with who you bring into your practice — but the time is well worth the reward!
2. Provide an Exceptional Client Experience
Pet parents will always remember the way you made them and their pets feel! Providing a great experience for them is one of the best ways you can set your veterinary practice up for success. When pet parents have a great experience, they are more likely to continue bringing their pet to your practice and to tell other pet parents about the exceptional level of care they’re receiving from you.
Ideas for providing a great experience can include:
- Offering easily accessible options for booking an appointment, including appointment reminders via text and email
- Hiring exceptional front desk staff to provide a positive and lasting impression
- Having caring veterinarians and technicians that thoroughly explain procedures, exams and medications to pet parents, including calmly answering all their questions and concerns about the health of their pet
- Delivering prescriptions directly to the pet parent’s home for an added convenience
- Providing comfortable waiting rooms and exam rooms that put both the pet and their parent at ease
3. Partner with a PCAB®-Accredited Compounding Pet Pharmacy
You deserve to partner with a compounding pet pharmacy that follows strict standards in their business just like you do. This is why partnering with a PCAB®-accredited compounding pet pharmacy for your prescription needs is so important.
At Mixlab, we’re proud to be PCAB®-accredited, which means you can be confident in the quality of our prescriptions. Additionally, we offer a user-friendly prescription platform called eMix, that makes it easy for veterinarians to prescribe medications that ship directly to their clients’ doors. When you need compounded medications in specific flavors and formulations to make sure your clients are happy and healthy, we’re here for you.
Prescriptions are delivered quickly to pet parents the next day, complete with fun packaging, instructions and a pet-specific toy. By partnering with us you can be confident that the process of sending prescriptions to pet parents will be an exceptional experience for you and your clients.
4. Designate Time for Top-Level Work
The day-to-day tasks of running the office and managing the business can often cause you to neglect spending time on top-level work like marketing, hiring the best staff and coming up with revenue-boosting ideas. To help prevent this, block off a specific amount of time every month (depending on your availability), so you have the free time to be creative and thoughtful in brainstorming important ideas for your veterinary practice. In the long run, this will help you better serve pets and their parents.
5. Invest in Marketing Your Veterinary Practice
An important part of setting your veterinary practice up for success is making sure you are properly marketing the business. In addition to providing great client service and receiving word-of-mouth referrals, you also need to market your business to pet parents who aren’t currently aware of everything you have to offer.
Investing in marketing your practice can look like updating (or creating) your website to make it more user-friendly, investing in digital ads to draw in new pet parents or executing an intentional social media strategy. There are a variety of ways to spend your marketing budget, no matter how big or small, that can help you increase the visibility of your veterinary practice.
Mixlab: Your Prescription and Compounding Partner
We’re committed to excellence in prescription compounding. From providing convenient online options for veterinarians to creating exceptional experiences for pet parents, we aim to provide services that help veterinary practices succeed. Additionally, you can upgrade to Mixlab Plus (for free, no strings attached!) and retain revenue on every order. Your earnings are directly deposited into your bank account, plus we take care of remitting the sales taxes.
To learn more about partnering with Mixlab, contact us today!
